General conditions of purchase

These General Conditions of Purchase and the Privacy Policy regulate the use of the website: www.adalan.es (hereinafter “the Website”) of which ADALAN MÓN DE NATURA, S.L. is the owner.

Services:

The use by the client of the purchasing services presupposes, in any case, adherence to the General Purchase Conditions, in full and without any reservations, according to the version published at the time of carrying out the appropriate transaction.

Therefore, it is recommended that the customer read these General Conditions carefully before making any purchase. The user declares to be of legal age and to have sufficient legal capacity to be bound by these General Conditions.

Articules:

The articles offered on this website are original, and ADALAN MÓN DE NATURA, S.L. official distributor of our brands and products that are for sale. Thus, the items that appear in the online store are the same that you can find in our sales stalls.

ADALAN MÓN DE NATURA, S.L. reserves the right to update, modify or eliminate at any time and unilaterally the commercial offer contained on the Website, which may affect prices, promotions, products and commercial offers.

These modifications will not affect the contracts already made, understood as those that have been confirmed by ADALAN MÓN DE NATURA, S.L.

For any clarification or query, do not hesitate to contact us through the following form

SCOPE OF THE CONTRACT

These General Purchase Conditions apply to the sale of all products advertised by ADALAN MÓN DE NATURA, S.L. through its website.

HOW TO BUY

Search:

The user of the Web page will be able to browse the Web store of ADALAN MÓN DE NATURA, S.L. and fill the shopping bag without needing to be registered. Only to finalize the purchase will it be essential that you provide the mandatory information to access the order shipping information.

To find the item you want, you can browse all the sections of our website. By clicking on any of the sections you will find a wide variety of items, the description, available sizes and their corresponding price. If you are looking for a specific item, you can find it using the different search options, either by entering any text or, if you prefer, by brand, using the drop-down list.

However, if you still do not find what you are looking for, we would ask you to contact us and we will do everything possible to send you the product you need in the shortest possible time.

Once you have selected the item you want, you only need to press the “ADD TO CART” button. When you add a product to the shopping cart, you will automatically be able to view the status of your complete bag. At that time, you will be able to choose whether to continue shopping or process your order. If you continue shopping, the shopping bag will be visible at all times in the upper right part of the screen. By clicking there, you can view all the contents of the shopping bag and even modify it.

Payment and shipping:

Once you have selected the items you wish to purchase, and provided the necessary data for shipping, you will access a form with all the information on shipping and payment options. Once a Purchase Order is received, www.adalan.es will immediately send a confirmation of the purchase and sale made to the email address indicated in the Purchase Order.

In the field of promotions and gifts for purchase, ADALAN MÓN DE NATURA, S.L. reserves the right to cancel or cancel said promotion or gift at any time.

In the specific case of gifts for purchase, they will be delivered based on the stock of said gift. In addition, a maximum of one gift will be delivered per customer, with the customer being understood as a natural/legal person or a specific delivery address.

PRICE AND METHOD OF PAYMENT

The applicable prices are those indicated on the website on the date of purchase. The referred prices include VAT (Value Added Tax). Shipping costs are free for any order equal to or greater than €20.

Reserve:

ADALAN MÓN DE NATURA, S.L. reserves, without prior notice to users, the right to update the information contained on the website. However, in accordance with the provisions of Law 37/1992, of December 28, regulating said tax, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which it acts. the same (businessman or individual).

Consequently, the final price in some cases may vary from that contemplated on the website.

Payment methods:

Payments can be made with:

• Debit or Credit Card (VISA or MASTERCARD): If you select this payment method, you will directly access our virtual POS, in order to guarantee total payment security.
• Bizum: If you select this payment method, you will directly access the official Bizum website, in order to guarantee total payment security.
• Paypal: If you select this payment method, you will only need to confirm your Paypal account for immediate payment.
• Sequra installment payment: If you select this payment method you can divide the total amount of the order into 3, 6 or 12 installments. This service is offered and managed by Sequra (www.sequra.es), for ADALAN MÓN DE NATURA, S.L. and only for web orders.

ADALAN MÓN DE NATURA, S.L. It has the necessary resources that guarantee the security of your purchases and your data. The information relating to your order, and especially online payment by bank card, is protected. The entire transaction is carried out from a secure server, using TLS (Transport Layer Security) security technology, and your card number will appear encrypted.

TAX FREE

The TAX Free service is currently not available for orders placed online.

DELIVERY

The delivery will be made to the address indicated by the client on a business day and during office hours, which may be different from their usual residence, and may be sent to their workplace or even to a third party to whom they want to give a gift. We currently send your orders to any location in Spain, except the Canary Islands, Ceuta and Melilla.

The delivery time referred to on the Website will be merely indicative, since it will depend on its availability. However, ADALAN MÓN DE NATURA, S.L. will adopt the appropriate measures so that delivery times are met and produced within the indicated period.

Orders placed on business days, as long as there is stock available, will receive them in 48-72 hours, depending on the time the purchase is made. For these purposes, business days will be understood as Monday to Friday, counting from the time the order is shipped.

As soon as we have prepared the order, we will send you an email informing you of the shipment number so that you can track it through the carrier’s website.

The risk of loss or deterioration of the purchased good will be transferred to the Client, from the moment of delivery of the product and its material possession.

You expressly authorize us to issue an invoice in electronic format, although you may indicate at any time your wish to receive an invoice in paper format, by email through our contact form.

WITHDRAWAL

You have the right to withdraw from this contract within 14 calendar days from the date of receipt of the products, without giving any reason.
The withdrawal period will expire 14 calendar days after the day on which you or a third party, indicated by you, other than the carrier, acquired physical possession of the products.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement to ADALAN MÓN DE NATURA, S.L. (such as a letter sent by post or from the online store of ADALAN MÓN DE NATURA, S.L., accessing this link, with your username and password).

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

 

Model withdrawal form: (You should only complete and send this form if you wish to withdraw from the contract)
Please remember to indicate the following information:

– Order number
– Items you wish to return
– Full name
– Address
– Date
– Signature

Excepction:

The right of withdrawal cannot be exercised on those products that, for health or hygiene reasons, are delivered sealed and that are not suitable to be returned if they are unsealed or that have been removed from their packaging, such as masks, toothbrushes. , hair brushes, razors, makeup products, sexual wellness products…etc.

The right of withdrawal will also not be admitted when the item being returned is not exactly the one purchased, has been unsealed after delivery, is not in perfect condition and has been opened or used, except when the purchased product has some type of defect or flaw.

Consequences of withdrawal:

In case of withdrawal on your part, we will return the payments received from you, without any undue delay and, in any case, no later than 30 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We may withhold the refund until we have received the products.

At the time of the return request, you may indicate how you wish to return or deliver the products to us. You have the following options: (1) in one of our physical stores (ADALAN MÓN DE NATURA, S.L.) or (2) through the courier company through which we delivered your order; without any undue delay and, in any case, no later than 30 calendar days from the date on which you inform us of your decision to withdraw from the contract.

You must assume the direct cost of returning the products, that is, the shipping costs will be borne by the customer (€3.95 Peninsula and €4.95 Balearic Islands) in the event that the home collection option has been chosen. through the courier company.

Requirements

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement to ADALAN MÓN DE NATURA, S.L. (such as a letter sent by post or from the ADALAN MÓN DE NATURA, S.L. online store, accessing this link, with your username and password).

It is essential that the products to be returned are in perfect condition, with all their accessories and the original packaging, otherwise the good will suffer depreciation. In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of custom-configured (personalized) products will not be accepted.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

If there is any Gift for purchase in the order, it must be returned in order to accept the withdrawal.

Once the merchandise is received and after checking its status, the corresponding amount will be paid using the means of payment used in the order and, in any case, no later than 30 calendar days from the date of receipt. date.

In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, we make available to the client the following link that allows access to the online dispute resolution platform of the European Union.

BROKEN, DEFECTIVE OR WRONG PRODUCTS

If during the delivery of an order you detect that the packaging has been tampered with or damaged, you must note the reason and the customer’s signature on the carrier’s delivery note.

If you receive a product with a factory defect, tare or that is incorrect, you have 7 days from receipt of the order to return it, as long as you notify us within 48 hours from receipt of the order through our contact form.

All communications and claims can be made via email at info@adalan.es, by calling Customer Service at 960 021 260 or by writing to the registered office of ADALAN MÓN DE NATURA, S.L. Font Vella street # 45, (43746), La Serra Dalmos
43746 Tivissa, Tarragona(Cataluña) España

It is essential that you send us a high-resolution photo of the broken, defective or erroneous item and keep said item to be able to manage said return, as well as a photo of the original packaging, ADALAN MÓN DE NATURA, S.L. packaging, which you must also keep. We will indicate the procedure to follow to proceed with your return.

Likewise, as in the previous section regarding withdrawal, the merchandise received must be in its original packaging, in perfect condition, and with a copy proving the purchase.

If there is a purchase gift in the order, it must be returned in order to accept the return.

In accordance with current legislation, all products purchased through this website have a warranty period of three years from the delivery of the product.

Once the merchandise is received and after checking its status, the corresponding amount will be paid using the payment method used in the order.